Privacy Policy
Effective date: January 22, 2024
The goal of the Support Reedsburg website is to provide greater opportunities for the people of Reedsburg, Wisconsin to learn about what small businesses, organizations and freelancers in the Reedsburg area have to offer. We want visitors of all ages, backgrounds, and abilities to feel comfortable with this site’s process of gathering information from users. We want you to know how your information is used and what your rights are about information collected.
This Privacy Statement is intended to educate users about how to protect their privacy when visiting the Support Reedsburg website. In doing so, the following discloses our information collection and dissemination practices for this website: supportreedsburg.com.
Michael Gandy, a resident of Reedsburg, Wisconsin, USA, operates the Support Reedsburg website, with assistance from other members of the community.
This page informs you of our policies about the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data.
We use your data to provide and improve our website. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from Support Reedsburg.
Definitions
Website
The Support Reedsburg website is operated by Michael Gandy, a website developer located in Reedsburg, Wisconsin.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the website or from the website infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We may collect, transmit, and store information about you in connection with your use of the Service, including any information you send to or through the Website. We use that information to provide the Website’s functionality, fulfill your requests, improve the Website's quality, engage in research and analysis relating to the Website, personalize your experience, track usage of the Website, provide feedback to third party businesses that are listed on the Website, display relevant advertising, market the Website, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Website, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
Types Of Data Collected
Account Information
When you create a Support Reedsburg account, we store and use the information you provide during that process, such as the first and last name you enter, email address, zip code, physical address, and any other information you may provide during the account creation process. We may publicly display the name that you provide, as well as any photo or other content you submit through the account creation process, as part of your account profile. We also store and use any preferences you provide to personalize your user experience, including dining and activity preferences. You can later modify some of the account information you provide through your account settings. If you believe that someone has created an unauthorized account using your personal information, you can request its removal by flagging it.
Public Content
Your contributions to the Website are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, listings, events, and edits to vendor page information.
Communications
When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and Support Reedsburg. You cannot opt out of receiving certain administrative, transactional, or legal messages from Support Reedsburg. For example, if you make a reservation, place yourself on a waitlist, or request a quote or otherwise contact a vendor through the Website, we, or the business you are interacting with through Support Reedsburg, may send you messages about your transaction using any contact information you provide.
We may also track your actions in response to the messages you receive from us or through the Website, such as whether you deleted, opened, or forwarded such messages, and share that information with other parties to your messages (for example, to let them know if you have viewed their message).
When a user requests a quote or similar information from one or more vendors through the Website, in addition to the request, we may disclose to those vendors information about the status of the user’s requests, such as whether any vendor has responded to the request, the type of response provided (for example, whether the user received a quote or a request for more information), and whether the user has responded to any vendor's reply. If a vendor elects to share its availability or schedule with users through the Website, that information may be used for the purpose of determining availability and/or scheduling appointments.
If you exchange messages with others through the Website, we may store them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to use of the Service, as well as our efforts to improve the Service. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent solicitations, or requests to post, exchange, or remove reviews for compensation.
If you send or receive messages through the Website we may log your IP address and the date and time that any messages were processed. We may also store information that you provide through communications with us, including from phone calls, letters, emails and other electronic messages, or in person. Any of our communications with you, including any phone calls, may be monitored and recorded for quality purposes. If you are a representative of a vendor listed on Support Reedsburg, or use a phone number or email address associated now or previously with such a vendor, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
Transactions
If you initiate a transaction through the Website, such as making a reservation, joining a waitlist, making an appointment, or arrange for making a purchase, we will collect and store information you provide associated with your transaction, such as your name, phone number, address, and email, as well as any other information you provide relating to the transaction or request, in order to process your transaction, send you communications related to the transaction, and to facilitate future transactions. We may also use aggregated or anonymized information regarding those transactions for analytics purposes and to improve Support Reedsburg's services.
This information may be shared with third parties, and third parties may share such information with us, for the same purposes. If you write reviews about vendors with which you transact through the Website, we may publicly display the fact that you transacted with those vendors in connection with such reviews. For example, if you make a dining reservation through the Website and later write a review about your dining experience, we may publicly display the fact that you made your reservation through the Website in connection with that review.
Activity
We store information about your use of the Website, such as your search activity, the pages you view, the date and time of your visits, and transactions you make through the Website. We also store information that your computer or mobile device may provide to us in connection with your use of the Website, such as your browser type, type of computer or mobile device, browser language, IP address, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs and mobile applications.
Professional Information
If you represent a vendor on Support Reedsburg, we may collect and display information about you related to your vendor activities, such as a vendor name that may incorporate your individual name, or a publicly available vendor address that is also used as a home address. We will also collect and display information about your professional background that you choose to share with us through the Website, such as information about your professional licenses or certifications, or your professional history or specialties.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Support Reedsburg may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Michael Gandy
- To prevent or investigate possible wrongdoing in connection with the Website
- To protect the personal safety of users of the website or the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
Even though the Website is geared towards the people of Reedsburg, Wisconsin, USA, we cannot guarantee that users of the Website are not located elsewhere. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Support Reedsburg aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at [email protected].
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your profile settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Support Reedsburg relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our website to provide technical assistance on our behalf, to perform service-related assistance us in analyzing how our website is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our website.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Links to Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
In compliance with COPPA, we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
If you wish to be informed what Personal Data we hold about you or your child or if you want it to be removed from our systems, please email us at [email protected].
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email: [email protected].